I ordered some shoes on adidas.com. I’m a huge fan of their products and this hasn’t been my first order with them. My order was split up into multiple packages.
FedEx says they delivered to my front door
FedEx says my package was delivered
My delivery option is to not leave the package at the front door
Video evidence of no delivery: https://www.youtube.com/watch?v=eZuVCya4bEg (time on the video is wrong, my NAS has the correct time according to when FedEx delivered my package)
Clearly, I never recieved the package. FedEx even did an investigation and agreed with me.
FedEx support response
March 22, 2018
Negative response from adidas
I tried to escalate again after I received my decision but had no luck.
- Escalated to corp 3/22
- Case number: 11295337, 12046415
- Order # AD012102664
- Refund for: BZ0063 and 772109
- FedEx case #116833937 and 0116833938