Adidas Customer Support Sucks

I ordered some shoes on adidas.com. I’m a huge fan of their products and this hasn’t been my first order with them. My order was split up into multiple packages.

Screen Shot 2018-07-11 at 15.19.23

FedEx says they delivered to my front door

Screen Shot 2018-07-11 at 15.19.15

FedEx says my package was delivered

Screen Shot 2018-07-11 at 15.20.28.png

My delivery option is to not leave the package at the front door

Video evidence of no delivery: https://www.youtube.com/watch?v=eZuVCya4bEg (time on the video is wrong, my NAS has the correct time according to when FedEx delivered my package)

Clearly, I never recieved the package. FedEx even did an investigation and agreed with me.

Screen Shot 2018-07-11 at 15.15.46

FedEx support response

Sadly, Adidas did not.

March 22, 2018
Screen Shot 2018-07-11 at 15.17.54

Negative response from adidas

I tried to escalate again after I received my decision but had no luck.
Statistics/numbers:
  • Escalated to corp 3/22
  • Case number: 11295337, 12046415
  • Order # AD012102664
  • Refund for: BZ0063 and 772109
  • FedEx case #116833937 and 0116833938
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